800.869.6908 support@ttisi.com

Privacy Statement

Effective Date: 7/1/2020

TTI Success Insights, Ltd. (“TTI”) is a United States (“U.S.”) corporation dedicated to improving the quality of life in the workplace through the application of assessments. The company’s mission is to help organizations effectively manage the selection and development of their most valuable asset—people.

This Privacy Statement governs the manner in which TTI collects, uses, maintains, and discloses information collected from you through the use of TTI websites. This privacy policy covers TTI Success Insights, Ltd.


California Residents

TTI’s PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in this Privacy Policy and applies solely to visitors, users, and others who reside in the State of California. See here.


GDPR for EU Individuals

In addition, as of May 25th, 2018, TTI is compliant with the General Data Protection Regulations (GDPR) and the associated standards and practices regarding personal data as prescribed within the GDPR mandate. As a respondent in our system, you can access your GDPR rights by visiting ttisigdpr.com.

If you are an EU individual with a GDPR complaint you have the right to go directly to your national Data Protection Authority (DPA). You can find a list of supervisory authorities at: http://ec.europa.eu/justice/article-29/structure/dataprotection-authorities/index_en.htm


Our Commitment To Privacy

Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on our homepage and at every point where personally identifiable information (“PII”) may be requested.

When providing your information, you have an opportunity to review this Privacy Policy, thereby consent to the terms of this Privacy Policy and to TTI’s use of the information it collects as described in this Privacy Policy. If you do not agree to this Privacy Policy you may not use our system. Unless TTI is complying with a legal obligation, you have the right to revoke prior consent, by visiting ttisigdpr.com, at which time access to your PII would cease and be deleted.


The Information We Collect and Our Role Regarding That Data

Depending upon the way in which the data comes to us, we act as either a data controller or data processor of that information. If you have placed your data with us directly, we are the data controller and you can access your data by coming to us. If you have placed your data via an agent or other representative, that entity maintains control of their data and we will only handle that information pursuant to their instructions.

PII collected for the processing of a TTI assessment includes: name, e-mail address, pronoun choice (for report references only), position/job title, and organization and IP address. TTI collects only the PII it needs to complete the TTI assessment. We do not disclose or transfer your PII to third parties, except to the person or organization that asked you to complete the assessment. If our policy regarding disclosures or transfer of PII to third parties changes in the future, we will reflect such change in our Privacy Statement and provide you with the option not to share your information. In some cases, we may collect demographic information for research purposes, although this information is not required and you can decline to provide this information if you choose.

Individuals whose PII we receive can address questions or comments regarding the handling of their PII directly to us at support@ttiltd.com. We resolve to deal with all questions regarding PII and related issues arising from it in a timely manner.


Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our websites from those we actually know are under 13, and no part of our websites are structured to attract anyone under 13.


The Way We Use Information

We may use your PII, i.e. your first name, pronoun choice and assessment responses, to produce a personalized profile report about you, which is shared only with you and the person or organization that asked you to complete the assessment. We will not collect any information about you except that which is required to produce your profile report as described above. Your pronoun choice is only used to select the appropriate pronouns for the report. The IP address is used to help determine the default language for the assessment and in creating TTI’s research studies and country norms. Finally, we never use or share the PII provided to us in ways unrelated to the ones described above. Our survey system, called Internet Delivery System (IDS), does not use cookies to collect user information.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


How You Can Access Or Correct Your Information

We acknowledge the right of individuals to access their PII. You can correct factual errors in your PII, limit the use, or request that your entire record be removed from our database by contacting the party that asked you to complete the online survey or by visiting ttisigdpr.com. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.


How To Contact Us

Should you have other questions or concerns about this Privacy Statement, please email our Data Protection Officer, John Kloian III, at dataprotectionofficer@ttiltd.com.


Data Retention

TTI’s standard policy is to retain your information for a maximum of 10 years. However, your information may be scheduled for an earlier deletion by the requesting company. We will retain and use your information in anonymized format for research purposes and as necessary, to comply with our legal obligations, resolve disputes, and enforce our agreements.


EU-U.S. Privacy Shield and The Swiss–U.S. Privacy Shield Notice For Data Transferred to the U.S.

TTI complies with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom and Switzerland to the United States, respectively. TTI has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/welcome.

Pursuant to the Privacy Shield Frameworks we acknowledge the right of EU, UK and Swiss individuals to access their personal data that has been transferred into the US. Furthermore, you have the right to inspect, correct inaccuracies and request deletion or your data. Individuals wishing to exercise this right may do so by visiting ttisigdpr.com.

In accordance with the Privacy Shield Frameworks, TTI is obliged to inform EU, UK and Swiss individuals that we may be compelled to release their PII in response to lawful requests by public authorities including to meet national security and law-enforcement requirements.

TTI may be liable for the onward transfer of EU, UK and Swiss personal data that is pursuant to the Privacy Shield unless we can prove we were not a party to the events giving rise to the damages.

In compliance with the EU-U.S. Privacy Shield Principles and the Swiss–U.S. Privacy Shield Principles, TTI commits to resolve complaints about your privacy and our collection or use of your PII. EU, UK and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact TTI at:

Customer Support
17785 N Pacesetter Way, Scottsdale, AZ 85255

TTI has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.


U.S. Federal Trade Commission Enforcement

Our Privacy Shield compliance is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).


Requirement to Disclose

We may be required to disclose an individual’s PII in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.


Have Questions?

Call us 1-800-869-6908 or 480-443-1077 to learn more. Alternatively, you can contact our privacy team at legal@ttiltd.com.