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The Situation When TPI Hospitality approached Value Added Associate Suzie Price in the fall of 2014, the company was looking for help to solve a very specific and short-term problem. A high-level position, the director of hotel operations, had recently opened, and the...
The Situation During the past three years, the Fargo Police Department, described internally as a “department of dysfunction,” has suffered from low morale and diminished public support. The former police chief, who was driven by a “lead-by-discipline” philosophy,...
The Situation Running a growing startup, where strategies are always shifting and employees wear many hats, can be a challenge. More challenging is trying to build a world-class team without sacrificing an aligned company culture and values. Employees at TrackMaven, a...
The Situation Many small-business owners aspire to grow their businesses, particularly as their product catalogues expand and the market demands new solutions. However daunting these aspirations may seem, Value Added Associate Stacey Harris has understood the...
The Situation In summer 2014, a major player in the wine, beer and spirits industry was on the precipice of promoting two key executives to continue driving the company forward. With major contracts with a national grocery chain and a multi-national retail...
The Situation In 2013, Tess, a senior manager of information development at a Silicon Valley hi-tech company, was in a “fog of fear and uncertainty,” feeling topped out in a job where she no longer felt effective as a leader. Her department, responsible for delivering...
The Situation In search of a better overall management structure, a Baltimore-area commercial specialty contractor turned to assessment training and job benchmarking to achieve its strategic business goals. As the company grew to over 100 employees, senior management...
The Situation Realizing opportunities existed to increase product output by better cultivating workplace relationships, a Michigan manufacturer turned to job benchmarking to improve issues surrounding personal accountability and customer service. Beginning in 2008,...
The Situation For years, a national wireless retail provider was “bleeding with turnover” that plagued company sales and growth trajectory. Indicative of the retail market, it was commonplace for A Wireless, located in Greenville, N.C., to experience between 60 and 70...
The Situation Fed up with employee turnover, differing approaches to business and clashing personalities, management at a chain of grocery stores in Tyler, Texas, refocused their approach to hiring — and the decision has paid off handsomely. Like many businesses, the...
The Situation As the face of education continues to change, one thing remains constant: the pressure many students put on themselves to succeed in the classroom. On a constant emotional roller coaster in school and in life, the ability for young people...
The Situation In early 2012, a Maine-based hospital was “on a skid” and in the red $2.5 million. Many employees at the underperforming, 1,700-employee Pen Bay Healthcare Medical Center in Rockport, Maine, said they had been working under strained relationships, where...